Vacation Village Resorts

Me and my BF came for vacation in Vegas and as soon as we got to the hotel the lady told us she would give us some voucher I thought it was a drink like other hotel end up she asked us if we plan to watch the show so she offer me some show ticket 3 days 2 night and 200$ credit for slot machine and 25$ Amex card which it s interesting and she said we just need to go for timeshare meeting for 2 hrs so I think ok it shd be fine end up 3 hrs and they as said no pressure at the end of it is all pressure and even though the last person before we can gift all that gift asked us what is the reason why we dont sign and try to give me more discount which all these I dont feel right about it since walked in they re trap you and dont even let you use restroom unless they asked you so you not leave but after we turn down the first guys who gave us a tour who soooo friendly turn to his real color so of another guys who try to closes the deal and after we said no they gave us attitude right away my tour guy said he quit his job who make 140k a year to 60-70k a year to live the value of his life more for travel . Sound like a BS to me but anyway if you come to Vegas and met this kind of thing dont forget your purposes just a gift not to buy anything bcus you will regret it

Late the night before we were to check out 12/22/2022 at Vacation Village in Weston FL, the man at the front desk, located across Weston in another building, gave our room key to a couple who body slammed our room door at 1AM in the morning to get it open with a key, because we had it latched from inside. They then entered our room and refused to leave until I picked up the phone to call the police.

They scared us to death. The police told us to report it to the front desk to alert security and make sure these people would not be back. Well, the man at the front desk wouldn't answer the phone for well over an hour. He evidently had turned all calls over to a recorded advertisement which played over and over.

So, if you have an emergency, no one will be able to help you other than calling the police. There was no way to have someone from security alerted with the man at the front desk ignoring calls that night. So, at 2AM, exhausted and scared to death that these people had keys to our room and would be back, I went to the front desk across town in my nightgown and robe. He (fist name starts w/an R) stated that they no longer had my room keys, and blamed the system for noting my room as available.

I asked him why he didn't call to make sure we were ok, and that we had been calling him for over an hour, and he claimed no calls had come in, and then he realized he had the phone turned to recordings. He refused to give us a later checkout time that day, being his negligence had kept us up for hours. He didn't seem to get how traumatizing this had been for myself and my husband being we are both handicapped and feared for our lives when these people exploded into our room in the wee hours of the morning. We talked w/his manager who wasn't very helpful.

She offered us $30 for the inconvenience??? In fact, I noticed my review didn't even appear on the RCI Weston Vacation Village at Bonaventure site, so evidently they've possibly intentionally tried to hide this event from public view.

This behavior all around is negligent. People need to be aware of security concerns & how badly staff behaved regarding this matter.

We were looking for discounted tickets for shows while we were visiting Vegas. We were given tickets and a gift card upon completing the timeshare presentation.

We attended and were asked if we were interested, and at first, we said no. Then another person was brought over. They discounted the overall price and told us we could stay at different places, never paying more than 349 for a week's stay, and it has unlimited use. I thought there was a chance for my family to travel.

When trying to book a vacation, I am told I don't have any trade points and that it would cost me upwards of 800 dollars a week to stay in the chosen locations. When I tried to get additional information from the seller who said we could contact her with any questions. She did not return calls or texts. I don't see my family being able to use it.

The rental amounts are too high. Now I am worried about what else they lied about. The maintenance fees will become too much to afford after being told they won't increase. We have contacted the timeshare multiple times only to be told there isnt anything they can do, and they ask us to use our ownership.

We want to cancel this and get our money back. We should not have to deal with this to take a vacation.